Where we deliver
We deliver to addresses within Pakistan that our delivery partners serve. Some remote areas may not be served, or may take longer. The checkout will tell you if your address cannot be served.
Order processing
After you place an order we check it and may contact you to confirm your details. Orders are prepared as soon as the order is confirmed and ready.
- For cash on delivery orders, we may call or message you to confirm the order before it is prepared.
- For bank transfer orders, preparation starts after we have confirmed your payment.
- Different items in one order can be prepared and sent separately, so they may arrive on different days.
Dispatch and delivery are different stages
“Dispatched” means your parcel has been handed to a courier. It does not mean it has reached you. Delivery happens when the courier brings the parcel to your address.
We do not control courier routes and handling once a parcel has been handed over, although we will help you follow up with the courier when there is a problem.
Courier handling
Orders are delivered by courier partners. The courier that carries your order depends on your location and the products ordered, and may change. Couriers may call you on the number you provided to arrange delivery.
Estimated delivery times
Delivery time: an estimate shown at checkout or confirmed by our team. Estimates are not guarantees. Public holidays, weather, high order volume, remote locations and courier disruption can add time.
Tracking your order
Once your order has been dispatched, tracking information is added to your order page. Sign in and open “Your orders”, or use the order number and contact details on the tracking form. Courier tracking can take some time to update after dispatch.
Shipping charges
Delivery charges depend on the delivery option you choose and are shown at checkout before you place the order. The total you see includes any delivery charge.
Incorrect or incomplete addresses
Please check your address, landmark and phone number carefully. If an address is wrong or incomplete, the courier may not be able to deliver. We may contact you to correct it, and extra delay or charges caused by an incorrect address may be your responsibility.
Delivery delays
If your order is late, check your order page first. If it still has not arrived, contact us with your order number. You can reach us through the support request form on our contact page.
Failed delivery attempts
If the courier cannot reach you or you are unavailable, they may try again. Repeated failed attempts, or refusal of a parcel without a valid reason, can lead to the order being returned to us and cancelled. We may then ask for payment of the delivery cost before accepting future cash on delivery orders.
Your responsibilities
- Provide a correct address and a phone number you can answer.
- Be available to receive the parcel, and keep cash ready for cash on delivery orders.
- Check the parcel on arrival and report damage promptly (see the Return & Refund Policy).