Privacy Policy

01Information we collect

• Contact and delivery details: your name, mobile number, email address and delivery address.
• Account details: your sign-in information and saved addresses if you create an account.
• Order and payment information: what you ordered, order totals, the payment method chosen, and, for bank transfers, the receipt image and sender details you upload.
• Messages: support requests, complaints, reviews and questions you send us, including photos or videos you attach.
• Technical information: device and browser details and the pages you visit, used to keep the site working.

We do not ask you for card numbers, PINs or one-time passwords on this website. Please never send them to us.

02Why we collect it and how we use it

• To create and confirm your orders, arrange delivery and contact you about them.
• To check bank-transfer payments against our records.
• To handle returns, exchanges, refunds and complaints.
• To run your account, remember your cart and preferences, and show recently viewed items.
• To answer your questions and improve the store.
• To prevent fraud and misuse, and to meet legal and accounting obligations.

If you choose to receive notifications, such as back-in-stock alerts, we use your contact details for that purpose. You can change these preferences in your account.

03Cookies and similar technologies

The website uses a session cookie and your browser’s local storage so it can work. They remember things such as your cart, sign-in session, language choice, recent searches and recently viewed products.

If we add analytics tools in future, we will describe them here and update this policy.

You can clear cookies and site data in your browser settings. Parts of the website, such as the cart and sign-in, may stop working if you do.

04Who we share information with

We share information only as needed to run the store:

• Delivery partners and fulfilment partners receive your name, phone number, delivery address and order details so your parcel can be prepared, delivered and tracked.
• Payment providers or banks, where a payment method needs them.
• Service providers that host our website or help us communicate with you.
• Authorities or professional advisers where the law requires it or to protect our rights.

We do not sell your personal information.

05Keeping your information safe

We take reasonable steps to protect personal information, including limiting who can see order and payment details. No website or storage method is completely secure, so we cannot guarantee absolute security.

You can help by using a strong, private password and signing out on shared devices.

06How long we keep information

We keep information for as long as it is needed for the purposes above, including to handle returns and complaints and to meet legal and accounting requirements. We then delete or anonymise it where we reasonably can.

07Your choices and privacy requests

You can ask us to access, correct or delete the personal information we hold about you, or to stop sending you notifications. Some information must be kept for legal or accounting reasons, and we will tell you if that applies.

To make a request, contact us. You can reach us through the support request form on our contact page. We may need to confirm your identity first.

08Changes to this policy

We may update this policy. The “Last updated” date shows when it last changed. If the changes are significant, we will make that clear on the website.