Frequently Asked Questions

Add products to your cart, check out, enter your delivery address, choose a payment method and place the order. You will see your order number straight away.

You can check out as a guest with cash on delivery. An account is needed to pay by bank transfer, save addresses and see all your orders in one place.

Contact us as early as you can. Changes are only possible before the order is dispatched and are not always available.

Cash on delivery and Bank transfer with a payment receipt. Other methods you may see on the website cannot be used until they are marked as available.

Choose bank transfer at checkout, copy our account details, pay from your banking app and upload a screenshot of the receipt with your account name and number. We confirm the payment once we have checked the receipt against our account, and we start preparing your order after that.

No. Never share your PIN, one-time password or card number with us.

We deliver to addresses within Pakistan that our delivery partners serve.

Delivery time: an estimate shown at checkout or confirmed by our team. These are estimates, not guarantees, and can change with courier conditions.

Dispatched means your parcel has been handed to a courier. Delivered means it has reached your address.

Items in one order can be prepared and sent separately, so they may arrive on different days.

The courier may try again. Repeated failed attempts can lead to the order being returned and cancelled.

Sign in and open “Your orders”, or use your order number and contact details on the tracking form. Tracking appears after dispatch and can take a little time to update.

You can ask to cancel before the order is dispatched. After dispatch we usually cannot stop the parcel.

We refund the amount a reasonable time after the return has been approved.

Contact us as soon as possible after delivery with your order number and photos. We may also ask for an unboxing video where possible.

Within the return period that applies to your order.

After a return is approved and checked, we process the refund a reasonable time after the return has been approved.

No. Wait until your request has been approved, so we can match the parcel to your order.

If an item arrived damaged, defective or different from what you ordered, you can ask for an exchange. Replacements depend on stock.

Use the contact page to send a support request.

Only to take and deliver your orders, support you and meet legal requirements. See our Privacy Policy for details.